Shipping policy

High On Plants Shipping Policy

Effective Date: January 1, 2024

Thank you for choosing High On Plants! We strive to provide a smooth and efficient shipping experience for all our customers. Please read our shipping policy carefully.

1. Processing Time

  • Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has shipped.

2. Shipping Methods

  • We offer various shipping methods to meet your needs. Options may include standard, expedited, and express shipping.
  • The available shipping methods and rates will be displayed at checkout.

3. Shipping Rates

  • Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. You will see the total shipping charges at checkout before you complete your purchase.

4. Delivery Timeframes

  • Estimated delivery times vary based on the shipping method selected and the destination. While we aim to meet these estimates, please note that delays may occur due to factors beyond our control, such as weather or carrier issues.

5. International Shipping

  • We currently offer international shipping to select countries. Additional customs fees or duties may apply upon arrival, which are the responsibility of the customer.

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email, allowing you to monitor its progress until it arrives at your doorstep.

7. Lost or Stolen Packages

  • High On Plants is not responsible for lost or stolen packages once they have been marked as delivered. If you encounter this issue, please contact the shipping carrier for assistance.

8. Address Accuracy

  • Please ensure that the shipping address you provide is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Contact Us

  • If you have any questions or concerns regarding your shipment, please reach out to our customer service team at hello@highonplants.co.

Thank you for your understanding and for being a valued customer of High On Plants!